Predator Troubleshooting Guide – Fix Launch Issues, Errors, and Steam Problems

🛠️ Basic Recommendations

If you are experiencing issues launching Predator, we highly recommend following these steps:

• Disable your antivirus software — If needed, consider fully uninstalling it.
• Disable Microsoft Defender.
• Disable all driver-based anti-cheats:
  • For Faceit: Open CMD as an administrator and enter:
    sc stop faceit
  • For Valorant: Open CMD as an administrator and enter:
    sc stop vgc
sc stop vgk
• Ensure the -vulkan launch option is NOT enabled — Predator does not support this option.
• Synchronize your time settings in Windows: Go to Settings → Time & Language → Date & Time and ensure automatic synchronization is enabled.

⚠️ List of Known Problems & Solutions

❗1) Error: “An error occurred in the secure channel support” / “The request has timed out” / “The operation timed out”

Solution: This error is often caused by traffic being blocked (e.g., by an anti-cheat, antivirus, firewall, or ISP).

• Fully uninstall any antivirus software and additional anti-cheats — disabling them may not be enough.
• Resynchronize your time and region settings in Windows.
• Try enabling or disabling your VPN to check for connectivity issues.

❗2) Error: “Internal public server error”

Solution: Traffic is likely being blocked by security software or your ISP.

• Fully uninstall any antivirus software and additional anti-cheats — disabling them may not be enough.

❗3) Error: “Antivirus Interference detected”

Solution:

• Fully uninstall any antivirus software and additional anti-cheats — disabling them may not be enough.
• Perform a full malware scan using a trusted tool to ensure your system is not compromised. Recommended tool: Dr.Web CureIt

❗4) Error: Reason: [<code>] sym: <some info>

Solution: Submit a support ticket at Predator Systems Support.

When creating your ticket, include a screenshot of your Windows version by:

• Press WIN + R, type winver, and press Enter.

❗5) Error: Reason: modules::load_module: failed to create section

Solution:

• Fully uninstall any antivirus software and additional anti-cheats — disabling them may not be enough.

📞 Still Facing Issues?

If none of the above solutions resolve your issue, please create a support ticket at Predator Systems Support.